Got Questions? We've Got Answers.

This tiny fee securely vaults your account and covers your telecom network connection. You just cover your actual usage at 5p per text.

Your Pantom digital wallet is the fuel for your automated receptionist. We keep things incredibly simple: a £10 top-up gives you roughly 400 standard text messages. If just one of those 400 texts catches a missed call that turns into a £3,000 boiler job... that £10 is the best investment you’ll make all year.

However, we want to be 100% transparent about how UK mobile networks (like EE, O2, and Vodafone) actually charge for texts so you don't burn through your wallet:

1. The 160-Character Rule:
Global telecom networks charge by the 'segment'. One standard text message segment is 160 characters. If you type a massive 320-character essay to a customer, the networks will automatically charge your wallet for TWO texts, not one.

2. The 'Emoji Tax':
We all love a good thumbs-up or van emoji (👍🚐). But because emojis use complex computer code, the second you add an emoji to your text message, the networks instantly drop the character limit from 160 down to 70 characters per segment.

The Pantom Advice:
Don’t write your customers a novel. The highest-converting text messages are short, sharp, and punchy. Ask for their postcode, get the photo of the job, and lock them in the diary. Keeping your messages short saves your wallet credits, keeps the networks happy, and wins you more jobs.

Absolutely not. Pantom is month-to-month. Cancel anytime with one click in your dashboard.

No. If you can send a text message from your smartphone, you can use the Pantom mobile app.

No hidden fees. The price you see is the price you pay for the software.

Yes! We can port your existing number over, or give you a brand new local number to use just for the system.

When someone calls your Pantom number and you don't answer, the system instantly fires off a text (e.g., "Sorry I missed you, I'm with a client. How can I help?").

Using our mobile app, you generate a 'Text-to-Pay' link. The customer clicks it on their phone and pays via Apple Pay or Credit Card right there.

No. The Empire AI is strictly trained only on your business FAQs and guardrails. If it doesn't know the answer, it politely alerts you to take over the chat.

Yes, on the Standard tier and above, you can add unlimited team members so your guys on the road can see their specific jobs.

It's a specific automation for after-hours. If someone calls at 2 AM for an emergency, it captures their details and alerts you immediately so you can secure emergency rates.

Yes. We give you a simple snippet of code to paste into your website to activate the Web Chat and booking forms.

You set the rules (e.g., 3 days late, 7 days late). The system will automatically email and text the client polite reminders with the payment link until they pay.

On the Empire plan, you get access to our pre-built ad templates. You just select your trade, set a daily budget, and launch Facebook ads right from Pantom.

You can be logged in and using the Missed Call Text-Back within 10 minutes of signing up.

Yes. Start on the £1 plan today, and when you are ready to automate your reviews and invoicing, just click 'Upgrade' in your settings.